Last updated: July 16, 2025
At Myzieape, we want your shopping experience to feel simple and clear from start to finish. Because our products are handcrafted from solid wood, each order is carefully packed and shipped with attention to safety and timing. Below you’ll find how shipping works with us.
Shipping area
At this time, we deliver to addresses within the United States only. We are unable to ship to P.O. Boxes, military addresses (APO/FPO/DPO), or U.S. overseas territories such as Puerto Rico and Guam.
Shipping costs
For most orders, we charge a flat shipping fee of $150 to cover careful handling and secure delivery. However, if your order is over $2,000, shipping anywhere in the U.S. is free of charge. All shipping costs are shown clearly at checkout before you place your order, so there are no surprises.
Processing and Delivery Times
Once you place an order, our team needs about 1–2 business days (Monday through Friday, excluding public holidays) to prepare your furniture. This includes a final quality check and secure packaging. After that, delivery usually takes 5–6 business days depending on your location.
Orders placed before 2:00 PM (PST) are processed the same business day, while orders placed after that time will begin processing the following business day.
Furniture Shipping & Assembly
Because our pieces are made of solid wood and can be heavy, they are carefully disassembled before shipping. This makes them easier to pack, safer to transport, and less likely to be damaged in transit.
Every order includes a step-by-step assembly guide (and in some cases, simple tools) so you can reassemble your bookshelf, table, or chair quickly and without difficulty. The process is designed to be straightforward, ensuring your furniture is sturdy and ready to use as soon as it arrives in your home.
From the workshop to your door, every step of shipping is designed to protect the craftsmanship of your furniture and make sure it becomes a lasting part of your home.
Delivery Timeline
When you place an order after 2:00 PM (PST), our team begins preparing it the next business day. Orders are processed and carefully packed within one to two business days, after which you will receive a confirmation email with your tracking number.
From there, delivery usually takes about 5–6 business days depending on the carrier and your location. For example, if you place an order on Monday afternoon, it will be processed on Tuesday, shipped out shortly after, and should arrive between Tuesday and Wednesday of the following week. Large furniture pieces may sometimes take a little longer, but we will always keep you informed.
Tracking Your Order
Once your order leaves our workshop, you will get a shipping confirmation email. This email includes both the tracking number and a direct link to the carrier’s website where you can follow the journey of your furniture. Please note that tracking details may take 24–48 hours to appear in the carrier’s system.
Damaged or Lost Goods
We take extra care to pack our wooden furniture securely. Still, if you receive a piece that has been damaged in transit, please contact us within 72 hours of delivery. Kindly provide your order number along with clear photos or a short video showing the damage and the condition of the shipping box. Our team will review the situation quickly and arrange either a replacement or a refund.
In rare cases where a package goes missing, we ask that you reach out to us if your order has not arrived after 14 business days, especially if the tracking information has not updated for more than a week. We will contact the carrier on your behalf, and if the order is confirmed as lost, we will reship your furniture or issue a refund.
Canceling an Order
If you change your mind, you may request a cancellation as long as your order has not yet been processed or shipped. Since furniture orders move quickly through our system, please let us know as soon as possible—ideally within 24 hours of placing your order.
Once the order has been handed over to the carrier and you have received a tracking number, it can no longer be canceled. At that stage, you may still use our Return & Refund Policy after receiving your delivery.
For detailed instructions on how to return an item or request a refund, please see our dedicated Return & Refund Policy page.
Questions or Support
If you have any questions about shipping, cancellations, or returns—or if you need help with your order—our support team is always happy to assist you. You can reach us by email, phone, or live chat, and we aim to respond within 24 working hours.
Address: 8031 Bleriot Ave, Westchester, CA 90045
Email: [email protected]
Phone: +1 (310) 789-1487
Form: Contact Us
Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST
Our customer support team is always ready to help you!
